If something goes wrong with a charging session or a wallet top-up, this is how we put it right.
Charging sessions: how to request a refund
Email [email protected], call +91-9842910644, or use in-app support once the app is live. Please include your registered mobile number, the station, date and time, and the session or transaction ID. Please raise your request soon after the session, so we can check the station and payment records. We will review it and, if approved, return the money to your original payment method. How long it takes to show in your account depends on your bank or card issuer.
When you are eligible
- ✓You were charged but the session never started.
- ✓The session stopped early because of a fault at the station or in our software or network (you stay billed only for energy actually delivered).
- ✓You were charged twice, or billed for more energy than was delivered.
Cancelling a session
You can stop a session at any time from the app or at the charger and pay only for energy delivered. We do not take advance bookings at launch, so there are no booking cancellation fees.
Wallet top-ups
If money was deducted but the wallet was not credited, it is usually reversed automatically within a few business days, depending on your bank; if not, contact us with the transaction ID. Unused wallet balance can be refunded to your original payment source when you close your account. Promotional credits are not refundable.
Partner and franchise payments
We do not collect partner, franchise or investment payments through this website. Any such fees are covered by the written agreement with you.
Contact us
Ampza, No. 10/44-2, Kovithanvilai Road, Erumbukadu Post, Nagercoil – 629004, Tamil Nadu, India
Email: [email protected]
Phone: +91-9842910644